Southwest Fined $140M for 2022 holiday “meltdown” which was impetus for nearly 17,000 flight cancellations and 2 million stranded passengers.
The U.S. Department of Transportation (USDOT) consent order resolves a lengthy government investigation into the Christmas travel disruption.
The settlement requires both a cash fine and vouchers or payments to passengers affected by the delay.
Passengers should know that vouchers will be only awarded “upon request,” Southwest said.
Southwest Fined $140M For Failing Consumer Protection
DOT found Southwest violated multiple consumer protection laws by failing to provide adequate customer service assistance.
This occurred “via its call center to hundreds of thousands of customers” as well as failing to provide prompt flight status notifications.
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